Have you ever been in a stressful time full of things beyond your control?
For Mr. and Mrs. Thao* that stressful time occurred when they were both admitted to the hospital. Neither had health insurance. They were worried. Worried about what was wrong with each of them and what it would mean – What would it cost? Where would they go? Who could help them?
Once diagnosed, they received treatment plans and prescriptions for multiple medications. Yet the costs for a reduced rate prescription program was financially beyond their means.
A hand outstretched to help
At a follow-up appointment, a glimmer of hope appeared. Their nurse recommended the St. Vincent de Paul Charitable Pharmacy.
The Thaos now make monthly visits to the pharmacy to pick up their prescriptions – at no cost to them. They also receive support and encouragement from pharmacy staff and volunteers.
In its ten years of operation the St. Vincent de Paul Charitable Pharmacy staff have filled over 50,000 prescriptions for more than 1,500 uninsured adult patients.
Mr. and Mrs. Thao live healthier lives because of your care and commitment to our neighbors in need. Without you, each of these individuals would suffer from untreated effects of heart disease, high blood pressure, diabetes, and mental health conditions, and be susceptible to the flu and COVID-19 variants.
The pharmacy is often the last lifeline for patients who have nowhere else to turn. Many patients are initially referred from hospitals, emergency departments, and local clinics.
The importance of good communication
Even as the couple started on a stable regime, there was one more hurdle to overcome.
Both Mr. and Mrs. Thao are native Hmong speakers with limited English. Thanks to Ricky, a St. Vincent de Paul Charitable Pharmacy volunteer fluent in the Hmong language, the couple can fully understand how to properly manage their conditions and medications.
Hmong is the third most common language spoken in Wisconsin. It’s primarily an oral language with a relatively short written history. For older Hmong adults who cannot read the language or speak English fluently, navigating life, including a detailed pharmacy visit can be difficult.
During each pharmacy visit, the couple sit down with Managing Pharmacist, Yolanda Tolson-Eveans, RPh, where she provides a pill organizer, schedule and calendar. The calendar shows images of the pills they’ll receive so they know what to expect (at right). Ricky is on hand to translate and explain her instructions.
“Ever since we’ve been here it’s been so helpful to have a schedule and calendar,” Mrs. Thao affirms. “We’re very thankful to the donors and everybody. Even as cold as it gets, the pharmacy staff is helping (outside for the curbside delivery). We’re grateful for the pharmacy and volunteers.”
Recalling their first meeting, Ricky immediately noticed Mr. Thao’s face relax when they were introduced.
“Bridging the gap of understanding and ensuring access to care is so important,” Ricky commented. “When you have someone that is of your culture and community, you have trust in the healthcare system. Trust in the pharmacists and trust in the pharmacy.”
Today, the world is a little brighter because of your dedication. Today, the Thaos and hundreds of neighbors like them can thrive.
How you can help pharmacy patients right now
In December 2022, Congress passed the Consolidated Appropriations Act, 2023. There are several health-related policies in the document. One of the most notable for the pharmacy relates to changes in Medicare coverage. During the COVID-19 Public Health Emergency, states were “prohibited from terminating or reducing benefits for most Medicaid enrollees.” During this time, Medicaid enrollment increased by nearly 30%. This “continuous coverage” will end this month, March 2023. States have three months to plan for a return to regular eligibility and enrollment but experts expect it could take up to a year for people to receive renewed coverage.
For neighbors relying on prescription medicine everyday, doing without them puts them at risk for declining health, job loss, and expensive emergency department visits. As patients are dropped from Medicaid coverage, it is anticipated that neighbors in need of free medication will drastically increase. To serve more patients, the pharmacy will expand operating hours. Additional hours will also allow UW-Madison School of Pharmacy students to provide patient care and earn valuable practical experience.
Here are three ways to help:
- Share a gift. Give a one-time gift or become a monthly Sustaining Samaritan pharmacy donor. Even with donations and discounts, the average cost of each prescription is over $90.
- Share why you care about improving healthcare access. Spread the word about the St. Vincent de Paul Charitable Pharmacy. We often hear that people don’t know about our service. The more we can get our word out, the more people we can help.
- Share your time. Do you have a free afternoon each week? There is no prior healthcare experience needed to volunteer.
Sources: Princeton University, Unwinding Provisions in the 2023 Consolidated Appropriations Act, Georgetown University Health Policy Institute, Consolidated Appropriations Act, 2023: Medicaid and CHIP Provisions Explained
*Using last names only to protect the neighbors’ privacy. Photos are representational.
As we evaluate the Society of St. Vincent de Paul — Madison Food Pantry use month-by-month since 2019, we see a remarkable pattern. The 2019 line (blue) remained steady throughout the year. In 2020 (red) pantry use reflected the changing landscape of the COVID-19 pandemic throughout its first year. In 2021 (yellow), as federal funds, particularly advance child tax credit and stimulus payments, became available to families, pantry use dropped significantly to lower than historical use throughout the year. Presumably more people had money to provide for their family’s food needs. In January 2022 (green), pantry use began where it left off the month before with an upward trend that in August more than doubled last year’s pantry visits.
A slight dip in September follows historical trends, likely due to the return of children to school where breakfast and lunch are available to them. October is traditionally our busiest month, and the six pantry days before Thanksgiving have been the busiest each year. We had a record-breaking day with 205 families on August 26 and eclipsed that record on September 29 with 215 families. Each Thursday in October set a new record. November is generally a busy month at the pantry, with the days before Thanksgiving the highest each year. Thursdays continued to be record-setting days through the Thursday before Thanksgiving becoming our now largest-ever day with 277 families. Instead of tailing off in December as has been our history, we served the most households in a single month than ever before, with 2568 households using the pantry that month.