One destination meets many needs

December 1, 2021

Moises and Rosa have been long-time St. Vincent de Paul—Madison clients. On one September afternoon, the couple visited the Food Pantry and Charitable Pharmacy using our newest service, a free Uber ride!

 

Thanks to a partnership with Project Finish Line, our Charitable Pharmacy is proud to offer patients free rides to and from their COVID-19 vaccinations. As transportation is a common barrier to receiving healthcare, offering free rides increases the pharmacy’s accessibility.

The couple’s afternoon began with a phone call from a pharmacy volunteer in their preferred language, Spanish. The volunteer confirmed the plans that Uber would pick up the couple and bring them to St. Vincent de Paul. Upon arrival, the car first accessed the drive-through Food Pantry and was loaded with fresh produce, bakery, meat, eggs and pantry staples.

 

Talking with a volunteer pharmacist, the couple checked into the pharmacy and awaited Moises’ prescriptions. After discussing his current health, Moises received his flu vaccine. In previous weeks, the couple were one of dozens of patients to receive their first and second doses of a COVID-19 vaccine through our pharmacy.

 

In talking with the couple, volunteers heard that their granddaughter had been sleeping on the floor. Was the couple aware St. Vincent de Paul provides furniture vouchers? Staff contacted the couple the next morning to connect them with a furniture voucher so their granddaughter could receive an air mattress.

 

Throughout the afternoon a pharmacy volunteer provided Spanish translation for the couple to ensure they received the correct information. Another pharmacy volunteer brought Moises his prescriptions. With photos and diagrams, she explained each medication and any new changes. The bottles contained instructional stickers in Spanish and clear patient guidelines.

 

After receiving a flu vaccine, after loading the car full of pantry staples, after receiving essential medications, after talking with staff and volunteers about their current situation, the couple went back into the Uber to head home.